CANCELLATION, RETURN & EXCHANGE POLICY
It is our intention to ensure our customers are satisfied with their purchases from us.
We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Service Team at 00971( 0)48167175 to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to our Return section below for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.
You may return the product(s) to us and receive a store credit note either:
- by courier: You have to notify our customer care on 00971(0)48167175 or email us at firstname.lastname@example.org to request a return, free of charge for one return per order. Our customer care service will schedule the pickup of your parcel from your home address.
- by visiting the Tumi store in Kuwait.
Please note that you can only exchange the product in a Tumi store in Kuwait.
All products must be returned to us unused and with all Tumi tags, if any, still attached and in the same condition as received, in their original box and packaging, along with the original invoice within 30 days of receipt of your order. We will not accept any returns if the original packaging has been opened or tampered with.
Returns that are damaged or soiled may not be accepted and may be returned to you.
Once we have received and inspected the returned product(s) and approved the return by email to you we will issue a store credit note which can be used physically in stores only or process the refund by crediting the same credit/debit card used when the order was placed. Please note that refunds can take up to ten (10) business days to show on your account due to varying processing times between payment providers;
If you receive a wrong product, or a product received by you is damaged or defective, or if you simply wish to return your please contact our Customer Service which will assist you.
Products are damaged or defective if they are received damaged or where a manufacturing fault occurs within six (6) months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be damaged or defective. Where possible, we will offer to repair defective items.
For all defective items outside of our Return Policy, please contact our Customer Service Team at 00971(0)48167175. Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
If you received an item as a gift and wish to return it, please contact our Customer Service who will be happy to assist you in your request. All products must be unused and with all Tumi tags still attached and in the same condition as received, in their original box and packaging, with the original invoice within 30 days of the date of the receipt of your order.
By buying products through our Website, you acknowledge and agree that Tumi carries no product liability save as described in the preceding paragraphs in relation to returning and exchanging the products or refunding/crediting the price paid, and that full liability for the products rests with the manufacturer. The terms of the manufacturer’s product liability are found in the product’s package or in the notice that accompanies the products.
CONTACT US - CUSTOMER SERVICEIf you have any questions about the Terms and Conditions or any aspect of your order, please contact our Customer Service by email email@example.com or at 00971(0)48167175 every day from 10AM to 10PM (UAE TIME).